Terms & Conditions.

-Please read carefully-

I (The Owner of the dog/s) AGREE that my pet is up to date with all of his/her vaccinations required by Law, and that my dog is healthy to the best of my knowledge. Pooch’s Yard - Doggy Day Care LTD will not accept any dog onto site with health problems that could worsen during their stay and/or affect any other dogs on site and this will be confirmed before every stay by verbal agreement between Pooch’s yard and the owner of the dog. I also AGREE that my dog(s) have had the Kennel cough vaccination for a minimum of 2 weeks before their stay at this day care.

If your pet is hurt or becomes ill, Pooch’s Yard - Doggy Day Care LTD has my permission to call or take my dog(s) or have them collected by the veterinarian listed on the consent form I have signed or Pooch’s Yard - Doggy Day Care LTD’s own registered vets which is Eastgate Veterinary surgery in Thetford. I allow the vets to administer medication; or give other advisable attention, with our discretion and judgement, and such expenses will be paid promptly by the owner, unless the injury is a direct result of negligence of Pooch’s Yard - Doggy Day Care LTD. We will not be held responsible for any sickness or injury caused by the dog/s to itself during their stay. Pooch’s Yard - Doggy Day Care LTD is not responsible for any accidental death of your pet or nature of pre-existing conditions or natural disasters (Fire, Storm, Flood etc.) It is important to make us aware of all known Medical & Health conditions/concerns by listing them on the consent form and on your online pet profile that is created for online bookings for Pooch’s Yard - Doggy Day Care LTD. I AGREE also that my pet is flea and tick/parasite free to the best of my knowledge.

In the event of Extreme Heat or Cold Weather Pooch’s Yard - Doggy Day Care LTD will close before or during the day. The conditions need to drop below -3° degrees Celsius, with temperatures not due to increase past 0° degrees Celsius by midday and/or with heavy snow fall or if the heat exceeds 32° degrees Celsius. Pooch’s Yard will keep an eye on the weather forecast and will inform you before your stay or contact you during the dogs stay if the dog is to be collected. As much notice will be given as possible but please bare these things in mind when booking and always be prepared to collect your dog at short notice or have alternative collections arranged for such events.

Pooch’s Yard - Doggy Day Care LTD can feed your dog(s) whilst under their care however they advise that this isn’t done and all dogs should be fed at home at least 1hour before arriving to stay or an hour after they are picked up. This is to minimise illness, vomiting and choking. If the owner insists the dog is fed at the day care then the owner has to take full responsibility for the dog. Pooch’s yard will do their best to ensure all dogs are safe before, during and after feeding.  

Pooch’s Yard - Doggy Day Care LTD will NOT use any medication on dogs even if given by the owner. Any dog receiving medical attention or on medication is advised not to attend Day Care, this again is to reduce spreading and illnesses or diseases.

I (The owner of the dog/s) AGREE that my dog is able to be socialised with other dogs, both male and female of all ages, that are intact and neutered. I AGREE that if my dog starts to show signs of a season, I will cancel my sessions and inform Pooch’s Yard - Doggy Day Care LTD of such. Pooch’s Yard - Doggy Day Care LTD CANNOT and will NOT take any responsibility if a dog becomes pregnant under their care if I fail to mention it and keep my dog in attendance. I AGREE that my dog is friendly to the best of my knowledge and accept all responsibility for my dog even under the care of Pooch’s Yard - Doggy Day Care LTD. I understand that Pooch’s Yard - Doggy Day Care LTD can ban my dog from attending the daycare if they demonstrate negative behaviours, such as, mounting other dogs and aggression immediately without notice. I also understand that if my dog has been used in the past or currently being used as a stud dog that it will result in immediate refusal by the daycare. 

Pooch’s Yard - Doggy Day Care LTD has the right to refuse entry to any dog(s) if they feel is in the best interest of the staff and others dogs in attendance, whether this is for safety reasons, health reasons or any other reason mentioned by Pooch’s Yard - Doggy Day Care LTD all points are made to ensure the welfare of each dog that attends. Pooch’s Yard - Doggy Day Care LTD also have the right to ban any dog(s) from their site without previous notice to the owners. 

The Owner agrees to be responsible for any damage caused by their dog to all property of Pooch’s Yard - Doggy Day Care LTD whilst at the day care centre and the owner will be charged accordingly! (Although small damage to toys is not included and expected by the day care)

Pooch’s Yard - Doggy Day Care LTD also has the permission to Video & Photograph your pet whilst in their care and these items obtained may be used on social media platforms or printed for use in local papers and used for any advertisement purposes, these videos and photos may also be used by 3rd party companies that Pooch’s Yard - Doggy Day Care LTD are in connection with.

I agree that any cancellations made by myself must be given with a 48 hour notice prior to my booking, if this notice time period isn’t met that I am liable for the full billing amount due. I further agree that if I book a session with Pooch’s Yard - Doggy Day Care LTD and do not show for this booking that I again am liable for the full billing amount due. 

Pooch’s Yard - Doggy Day Care LTD also have my permission to charge me if I collect my dog later than their opening hours to the following fees, for any time between 6:00pm to 6:15pm an additional £10(GBP) will be charged. For every five minutes thereafter an additional £5 (GBP) will be charged. Upon collection the time will be noted and rounded to the nearest 5 minutes. 

Thank you for taking your time to read our terms and conditions, if you have any questions or queries then please get in touch. Upon your dogs first day you will also be asked to sign a consent form to acknowledge you have read and agreed to these terms and conditions.

Many Thanks 

The Pooch’s Yard Team

Pooch’s Yard - Doggy Day Care LTD